Refund Policy

1. Digital delivery

ORION Tweaks is digital software. Your plan is written to your ORION account at checkout and confirmed by email and on the checkout confirmation screen; the installer is a separate official download. When downloads are paused, the public installer URL may be unavailable until release verification completes, and your plan stays active on your account until an official installer is available.

2. 7-day money-back guarantee

We offer a 7-day money-back guarantee: if you change your mind, you can request a full refund any time within 7 days of purchase as long as you have not yet registered a PC to your account. Signing in to the app binds your plan to a device and unlocks the paid software, so once a device is registered that purchase is considered delivered and is final (except for the verified-fault and statutory rights described below). Cancellation stops future subscription billing and the backend deactivates access when Stripe reports the subscription ended; it does not automatically change Windows settings. You can revert ORION-applied tweaks from inside the app before uninstalling or before access ends.

3. EU / EEA / UK right of withdrawal

If you are a consumer in the EU, EEA, or UK, you normally have 14 days to withdraw from a distance purchase. For digital content, this right can end once access begins with your prior express consent and your acknowledgement that you lose the right of withdrawal. Checkout and purchase emails explain when that consent applies. Where the right still applies, contact us within 14 days and we will process an eligible refund.

4. Verified technical faults

If a verified technical fault prevents ORION from functioning on your system and we cannot resolve it, contact us through the support page or Discord. Any refund approved at our discretion is processed within 5–10 business days after approval, depending on Stripe and your payment provider.

5. Lifetime & subscriptions

Subscriptions can be cancelled any time and remain active until the end of the current billing period. Lifetime licenses are a one-time purchase with no recurring charges. Cancellation does not entitle you to a refund of past charges except as required by law or under this policy.

6. How to request a refund

Contact us through the support page or our Discord server with your purchase email and order/session ID, and whether you have signed in to the app on a PC yet. We respond as quickly as we can and aim to resolve refund requests fairly and without escalation.

This policy is part of, and should be read alongside, our Terms of Service and EULA. It is provided for transparency and is not legal advice.